Refund Policy

Last updated 7 October 2026

Your report is generated instantly and yours to keep — so purchases are final once it’s made. But failures and billing errors are always refunded, and we review any genuine problem fairly.

Seller. Untapped You is operated by Holtra Limited, registered in England and Wales, company number 16788978, registered office 128 City Road, London EC1V 2NX.

The policy

Your report is a digital product, generated for you instantly and yours to keep. Because of that, purchases are final once your report has been generated — with these exceptions, which we always honour:

1. If your report fails to generate, we refund you in full — automatically. You never pay for something you didn’t receive.
2. If you were charged in error or charged twice, we refund the error in full.
3. Something else went wrong, or you’re genuinely unhappy? Email us within 7 days of purchase and we’ll review it individually and fairly.

Fair-use limit: repeat refund requests from the same account, email, or card may be declined — the report is delivered instantly and kept, so this protects the service from misuse.

The details

• The 90-day deep plan and bundles are covered by the same terms.
• Gift purchases can be refunded while the gift code is still unused; once redeemed, they can’t be refunded.
• Who may request a refund: the person who paid (the account holder). For users aged 16–17, the parent or guardian is the buyer and our point of contact, so any refund request comes from, and our reply goes to, the parent or guardian.

Cooling-off notice (UK/EU customers)

By purchasing and choosing immediate access, you agree that your report is delivered straight away and you consent to waive your 14-day cancellation right for digital content.

How to request a refund

Email hello@untappedyou.com with your name and the email you paid with. A real person will get back to you.